Shipping details – Poledancerka

Slovenia

Standard shipping (Pošta Slovenije)

Delivery period: 24-72 hrs

COST: 5,00€

Europe (EU)

Shipping Europe (Post office)

Delivery period: usually 3 to 7 working days

COST: 16,00€

Europe (outside EU)

Worldwide shipping (Post office)

Delivery period: usually 5 to 10 working days

COST: 22,00€

Other continents

Worldwide shipping (Post office)

Delivery period: usually 10 to 16 working days

COST: 22,00€

FAST SHIPPING

Europe (EU and outside EU)

UPS

Delivery period: usually 1 to 2 working days

COST: 20,00€

**There is no free shipping, when you choose Fast shipping.

FAST SHIPPING

Other continents

UPS

Delivery period: usually 2 to 4 working days

COST: 28,00€

**There is no free shipping, when you choose Fast shipping.

*The time frames are estimated and are given in working days.

***IMPORTANT NOTICE

Due to the COVID-19 pandemic, we can no longer guarantee the delivery periods stated on our website, especially for countries outside Europe. There may be significant postage delays (with the exception of the fast shipping option). Given the rapidly changing situation, delivery options that are available today, may no longer be so in future.

If you have any additional questions regarding shipping to your country, please email us at info@poledancerka.com

We’re sorry for any inconvenience and hope that you can remain patient during this unusual time.

Stay safe.

***SHIPPING WITH NORMAL POST OFFICE

SLOVENIA

Standard Delivery by Pošta Slovenije

Packages are delivered within 24-72 hours from Monday to Saturday morning, except for national holidays. The order shall be delivered to the address indicated on the order slip. If there is no one present to sign for the package, a note will be left at the address so that you can pick up your package at your nearest post office. An identification document is required in order to receive your package. If the package is not picked up within the time frame specified by your local post office, the items shall be returned to Poledancerka Online Shop.

EUROPE (EU)

Delivery by POST OFFICE (EU COUNTRIES)

Delivery to your home usually within 3 to 7 working days, depending on the destination. If absent during delivery, a note will be left at the address so that you can pick up the package at your closest post office. You can also call the telephone number on the note to ask for a free second delivery. The package will be available at the post office. If the package is not picked up within the time frame specified by your local post office, the items shall be returned to Poledancerka Oline Shop.

COUNTRIES OUTSIDE EU

Delivery by POST OFFICE (COUNTRIES outside EU)

Delivery to your home usually from 5 to 10 working days, depending on the destination. The order shall be delivered to the address indicated on the order slip. If there is no one present to sign for the package, the package will be available at the post office. If the package is not picked up within the time frame specified by your local post office, the items shall be returned to Poledancerka Online Shop.

OTHER CONTINENTS

Delivery by POST OFFICE (Other CONTINENTS)

Delivery to your home usually from 10 to 16 working days, depending on the destination. The order shall be delivered to the address indicated on the order slip. If there is no one present to sign for the package, the package will be available at the post office. If the package is not picked up within the time frame specified by your local post office, the items shall be returned to Poledancerka Online Shop.

**for Australia, Canada and South America deliveries it might take longer than usual time frame. Package can not be tracked once it leaves our country.

Please note:

*When placing your order please calculate also the amount of time that it takes for us to prepare your order for shipping. This typically takes 2 – 5 days however, some orders may ship within as few as 1 day and some may take up to 5 days.

If you have placed an order for delivery outside of the European Union, please note that custom fees and import taxes are imposed once the parcel arrives in the country of destination. As your order will be held by customs, you may be asked to pay these fees and taxes. These fees must be paid by the receiver (this also applies to retailers and wholesalers).

Unfortunately, we do not have any control over the amount imposed nor are we able to estimate the fees as the customs regulations vary from country to country.

If you notice any damage after unpacking the package, contact us within the following 14 days through the email info@poledancerka.com.

Additional shipping information

Unfortunately, we do not have any control over the package once it leaves our warehouse. After this, it is in the hands of Post Offices/Services of different countries. We are not responsible for lost or damaged items or shipment mistakes made by the Postal Services.

** It is the buyer’s responsibility to give us correct shipping information, we are not responsible for any “loss of order” or “return to sender” due to incorrect shipping information being provided at the time of order. In case of “return to sender,” you will be charged for the shipping fee or pay reshipping costs if you want the package to be shipped again.

***FAST SHIPPING WITH UPS

*Orders placed before 9am (European time) are packed and shipped the same business day (unless under rare circumstances there is a delay in your order. If this does occur, a customer service representative will send you a notification email to update you on your order status). Orders placed after 9am (European time) are packed and shipped the next business day.

Tracking and Delivery
You will receive a tracking number once your order is dispatched via UPS. All eParcels require signature upon delivery. If no one is present to accept the parcel, the parcel is left as a safe drop ( safe area at your premises) or check your mailbox for a note from the courier with details on how to collect your package from your nearest safe area NOTE: To ensure a smooth and quick process, please ensure that you correctly fill in your shipping address details. Orders that are returned to us due to incorrect/insufficient address may incur additional costs.

Once your order has left our premise, it is in the hands of the delivery company. Poledancerka on line store is not responsible for any delays caused by the shipping provider. The shipping guide is an estimation provided to us by the delivery company and may vary depending on locations.