Shipping details

*The time frames are estimated and are given in working days.

If you have any additional questions regarding shipping to your country, please email us at info@poledancerka.com

***SHIPPING WITH NORMAL POST OFFICE

SLOVENIA

Standard Delivery by Pošta Slovenije

Packages are delivered within 24-72 hours from Monday to Saturday morning, except for national holidays. The order shall be delivered to the address indicated on the order slip. If there is no one present to sign for the package, a note will be left at the address so that you can pick up your package at your nearest post office. An identification document is required in order to receive your package. If the package is not picked up within the time frame specified by your local post office, the items shall be returned to Poledancerka Online Shop.

EUROPE (EU)

Delivery by POST OFFICE (EU COUNTRIES)

Delivery to your home usually within 3 to 7 working days, depending on the destination. If absent during delivery, a note will be left at the address so that you can pick up the package at your closest post office. You can also call the telephone number on the note to ask for a free second delivery. The package will be available at the post office. If the package is not picked up within the time frame specified by your local post office, the items shall be returned to Poledancerka Oline Shop.

COUNTRIES OUTSIDE EU

Delivery by POST OFFICE (COUNTRIES outside EU)

Delivery to your home usually from 5 to 10 working days, depending on the destination. The order shall be delivered to the address indicated on the order slip. If there is no one present to sign for the package, the package will be available at the post office. If the package is not picked up within the time frame specified by your local post office, the items shall be returned to Poledancerka Online Shop.

OTHER CONTINENTS

Delivery by POST OFFICE (Other CONTINENTS)

Delivery to your home usually from 10 to 16 working days, depending on the destination. The order shall be delivered to the address indicated on the order slip. If there is no one present to sign for the package, the package will be available at the post office. If the package is not picked up within the time frame specified by your local post office, the items shall be returned to Poledancerka Online Shop.

Important Shipping Information

Order Processing Time
Please note that when placing your order, you should also account for the time required to prepare your order for shipment. Processing typically takes 2–5 business days. While some orders may ship within 1 day, others may require up to 5 days before dispatch.

Customs Fees & Import Taxes

If you have placed an order for delivery outside of the European Union, please note that custom fees and import taxes are imposed once the parcel arrives in the country of destination. As your order will be held by customs, you may be asked to pay these fees and taxes. These fees must be paid by the receiver (this also applies to retailers and wholesalers). We are not able to contact customs on your behalf — you should reach out to your local customs office directly for more information or assistance.

Unfortunately, we do not have any control over the amount imposed nor are we able to estimate the fees as the customs regulations vary from country to country. Please note that some countries calculate fees based on the full invoice amount (excluding any discounts).

Damaged Items

If you notice any damage after unpacking the package, contact us within the following 14 days through the email info@poledancerka.com.

Additional shipping information

Unfortunately, we do not have any control over the package once it leaves our warehouse. After this, it is in the hands of Post Offices/Services of different countries. We are not responsible for lost or damaged items or shipment mistakes made by the Postal Services.

Shipping Information Responsibility

It is the buyer’s responsibility to provide accurate and complete shipping information at the time of placing the order. We are not responsible for any lost orders or packages returned to the sender due to incorrect or incomplete shipping details.

If a package is returned to us because of incorrect shipping information, the buyer will be responsible for any original shipping costs, applicable customs duties, and the cost of reshipping the package if they choose to have it sent again.

***FAST SHIPPING

*Orders placed before 9am (European time) are packed and shipped the same business day (unless under rare circumstances there is a delay in your order. If this does occur, a customer service representative will send you a notification email to update you on your order status). Orders placed after 9am (European time) are packed and shipped the next business day.

Tracking and Delivery
You will receive a tracking number once your order is dispatched. All eParcels require signature upon delivery. If no one is present to accept the parcel, the parcel is left as a safe drop ( safe area at your premises) or check your mailbox for a note from the courier with details on how to collect your package from your nearest safe area NOTE: To ensure a smooth and quick process, please ensure that you correctly fill in your shipping address details. Orders that are returned to us due to incorrect/insufficient address may incur additional costs.

Once your order has left our premise, it is in the hands of the delivery company. Poledancerka on line store is not responsible for any delays caused by the shipping provider. The shipping guide is an estimation provided to us by the delivery company and may vary depending on locations.